Contact Golden Panda Casino Support
Contact our support
For help with goldenpandacasinouk.com, email our support at [email protected]. Describe what you need help with and include the relevant page address if you are reporting a website problem.
Casino account requests follow Golden Panda's operator procedures. Contacting support for goldenpandacasinouk.com does not itself close a casino account, apply a gambling restriction or submit a withdrawal request.
Preparing your enquiry
Use a clear subject line so the issue is easy to identify. The following details can help explain your request:
| Enquiry | Useful details |
|---|---|
| A problem on goldenpandacasinouk.com | Page address, what happened and the device or browser used. |
| Casino account access | A description of the access problem and any error message. |
| A payment query | Transaction reference, amount and the date of the transaction. |
| A complaint | What happened, previous correspondence and the outcome you are asking for. |
Keep passwords, one-time security codes and full card details out of your message. Remove unrelated personal information from screenshots.
Account security and closure
If you suspect someone else has accessed your casino account, Golden Panda's operator requires you to notify its account support immediately.
For permanent account closure, the operator requires an email sent from the address registered to that account. Ordinary closure and self-exclusion are different requests. Our responsible gambling page explains the operator's exclusion conditions, including their effect on account balances and withdrawals.
Raising a casino complaint
Golden Panda's operator asks you to report service complaints promptly, as soon as reasonably possible, with a full explanation. Its process provides for escalation when needed. If an escalated complaint still leaves you dissatisfied, you can request a review by the operator's compliance department.
The operator commits to working towards a resolution within 90 days after receiving the complaint. This does not guarantee the outcome you request or establish a response deadline for support at goldenpandacasinouk.com. The operator sends complaint correspondence to the email linked to your casino account.